Question 1

Do you provide free quotations?

Accepted Answer

Yes. Trees R Us Ltd provides free site visits and quotations. Visiting the property allows us to assess the tree, access conditions and surrounding structures before pricing the work.

Question 2

Are you qualified and insured?

Accepted Answer

Yes. Our team holds relevant certificates for climbing, chainsaw use, wood chipper operation and other arboricultural tasks. We have public liability cover of up to £5 million and £10 million personal injury cover for our staff.

Question 3

Do you remove the waste after completing the work?

Accepted Answer

Yes, agreed waste can be removed as part of the work. Suitable material is processed and reused where possible, including woodchip for mulching, woodland paths, agricultural uses and cattle bedding.

Question 4

Do I need permission to have a tree cut down?

Accepted Answer

It depends on the tree and where your property is located. Trees protected by a Tree Preservation Order or within a conservation area may require permission before work can begin. We can help you check this and advise on the next steps.

Question 5

Can you work on a tree if access to my garden is limited?

Accepted Answer

In many cases, yes. We regularly deal with trees in awkward or restricted locations and have equipment suited to different access requirements. A free site visit allows us to check access and plan the work before giving you a quotation.

Question 6

What happens if a tree is too close to my house to fell normally?

Accepted Answer

A tree doesn’t always have to be felled in one piece. Where space is limited, we can dismantle it in sections using climbing and lowering techniques, giving us much more control over how the tree is brought down.

Question 7

How do I know if a tree needs to come down or can simply be pruned?

Accepted Answer

It isn’t always obvious from the ground. The condition, position and growth of the tree all need to be considered. We can inspect it during a site visit and explain the options rather than automatically recommending removal.

Question 8

Can you work on trees near overhead cables?

Accepted Answer

Trees R Us Ltd has qualified electrical arborists with experience working around live electrical networks, including power, BT and fibre optic lines. Work near utilities needs to be properly assessed before it begins.

Question 9

Will you need to visit before giving me a price?

Accepted Answer

For most tree work, a site visit gives us a much better idea of what’s involved. We can check the size and position of the tree, access to the site and the equipment required before providing a clear quotation.

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